Job Description
Job Title Quality Food Safety & Environmental (QFSE) Manager
Location Phoenix
Reporting to Plant Manufacturing Manager
Email CV TO ngwanegoldberg@icloud.com
Closing Date 14 April 2025
CTC R 1.1M
Company Overview
Our client is the largest African bottler, they are searching for great talent to join their team.
Key Purpose Statement
To manage the total Quality, Food Safety and Environmental function, in the relevant plant, to ensure
compliance to applicable standards, procedures and regulatory requirements to deliver quality product
to consumers.
Organisational Chart

The role reports to the Manufacturing Manager.
Extent of the role’s involvement in supervision and other team leadership activities
Lead and guide the plant Quality, Manufacturing, and Warehouse teams to deliver QFSE standards
and business objectives by providing direction, managing performance, and developing capability.
Level of interaction within and outside of the company as well as the nature and purpose of
the interaction
The role liaises internally with-
• Subordinates such as SHEQ Systems Specialist, Quality Assurance (QA) Technicians, Quality
Manager, and Quality Assurance Quality Controllers (QAQC) to provide guidance, support,
coaching, and mentoring to building team synergy and drive performance.
Confidential Page 2 of 5
• Indirect subordinates, such as Production Process Controllers, Team Leaders, Unit Mangers,
Warehouse Managers, and Process Owners to provide guidance, support, coaching, and mentoring
on standards of outputs.
• Managers with regards to Quality, Food Safety and Environmental aspects for business, and
manufacturing strategy alignment and execution.
• Senior leadership to highlight risks and mitigation strategies that are needed in strategic business
planning as well as daily operations to achieve company goals.
• Senior management in other functions which include Human Resources, Finance, Public Affairs
and Communication, Commercial, and Operations to communicate and get support in driving
business goals.
• The Regional QFSE Managers for functional support, as well as Regional Risk Managers for
systems implementation.
• Regional Trade Quality Specialists for consumer and customer incident investigations to close out.
• Other QFSE Managers in the Region and Country for support and to share best practices with other
CCBSA plants.
• The Regional Microbiologist and Quality Improvement Specialist to ensure microbiological practices
are sound and risks are mitigated, and continuous improvement activities are driven.
The role liaises externally with-
• Our clients (TCCC) Technical and South African Regulatory (SAR) team in clients Operating
Requirements (KORE) implementation and new product introductions.
• Local regulators for product quality (i.e., National Regulations for Compulsory Requirements and
Bureau of Standards for South Africa) as well Environment Regulatory Bodies (National
Environment Management Authority / Green Scorpions) for compliance to regulatory requirements.
• The role interacts with the suppliers for of all goods and services to the business that impact on
manufacturing and the business.
• Interacting with suppliers of raw material and ingredients.
• Interacting with Suppliers of services and contracts a whilst maintaining good housekeeping.
Key Dimensions
DIMENSION RAND PER ANNUM/OTHER
Compliance
Process Support to Logistics, M&T and
Commercial
CAPEX execution
Direct
Indirect
Drive compliance
Delivery to the consumer
Deliver CAPEX requirements.
R8-15 million (depending on size of the plant)
Production ranging between 13-60 Million physical
cases per year.
Headcount: 18 – 100 (depending on size of the plant)
Key Outputs and Accountabilities
Implement and Manage the Quality Business Plan for the Plant
• Implement the Annual Business Plan (ABP), and drive, monitor and report on QFSE goals for the
plant.
• Develop plans for Laboratory Capital Expenditure (CAPEX) requirements and ensure the execution
thereof.
• Report on KPI’s aligned with internal Management, clients and the clients (TCCC), including all
Quality, Environmental and Sustainability parameters such as water usage, energy usage, plant
waste and recycling.
• Adapt clients, and relevant, Quality standards, protocols, and procedures for the plant.
Confidential Page 3 of 5
• Provide support to the Manufacturing & Technical (M&T) and Logistics teams at plant level to deliver
quality products to consumers.
Ensure Product and Package Quality meet Legal, clients and TCCC Requirements
• Ensure that Product and Package Quality standards are monitored and controlled for the plant
according to legal, internal and clients Requirements.
• Ensure that ingredients and package quality is monitored and controlled according to standards for
all internal products.
• Resolve all quality issues from plant level to the customer to meet business requirements.
• Ensure Good Laboratory Practices are implemented in all laboratories on site (on-line, Quality
Assurance and micro) and that all consumables are managed and stocked accordingly.
• Ensure that Laboratory Equipment is serviced, maintained, calibrated, and verified as per agreed
standards.
• Ensure process capability programs are implemented, monitored, and reviewed by all relevant QA,
Engineering and Production departments on agreed frequencies.
• Lead the implementation of Quality at Source in the plant and develop Quality Assurance
functionality.
Implement and Manage Integrated SHEQ Environmental Compliance System for the Plant
• Ensure that standards are implemented in line with International Standards Organisation (ISO
14000, 9000, FSSC 22000), client (KORE) and legal requirements.
• Develop and implement environmental systems and guidelines for the plant.
• Determine environmental goals through Aspect and Impact Assessments.
• Ensure adherence to the National Environmental Act and other applicable legislation.
• Implement and maintain a document management system that addresses all Quality, Food Safety,
Occupational Health and Safety, and Environmental requirements.
• Ensure that all validation requirements for new processes and equipment are followed as per
agreed protocols.
• Support the implementation of Supply Chain Maturity Test (SCMAT) and ensure that the Quality
team is actively involved in the implementation of principles and improvement projects as required.
• Ensure commercialisation and change management processes are followed to support the
seamless execution of the change.
Continuous Improvement of QFSE Management
• Conduct loss and waste analyses and drive continuous improvement programs to ensure
appropriate quality process capability.
• Ensure the implantation of Statistical Process controls and capability to improve product and
package quality.
• Facilitate technical problem-solving regarding quality issues and manage trade and consumer
complaints.
• Ensure that improvement processes are in place to improve water and energy usage as well as
waste and recycling.
• Ensure QFSE problem solving capability for all site teams.
• Ensure the implementation of the environmental monitoring plan to mitigate and control
microbiological risks.
Manage and Implement Cost Controls to Ensure Adherence to Quality Budget
• Ensures the acquisition of laboratory equipment in line with the budget and assumes accountability
for the pay cost and management of contracts.
• Implement and manage the Quality budget to ensure adherence thereto.
• Accountable to ensure adherence to budget for all Quality, Food Safety and Environmental external
contracts.
• Ensure that quotations are available in time to update Rolling Estimates (REs) for consumables.
• Ensure that all laboratory CAPEX requirements are communicated and planned for in the annual
budget process according to the standard lab list.
Lead and Manage an Engaged Quality Team
Confidential Page 4 of 5
• Drive effective talent management practices to ensure an engaged team and sustainable talent
pipeline, in accordance with business plan, to deliver on full potential.
• Lead and manage the plant Quality team to allow for the achievement of set goals, an engaged
team and high-quality work output.
Qualifications and Experience
• A relevant Bachelor of Science degree.
• ISO 9000, ISO 14000, FSSC 22000 and HACCP training certificate.
• A master’s degree in science (BSc) or a Food Sciences Total Quality Management qualification
would be an added advantage.
• A minimum of 5-8 years working experience in Quality role within the food industry, with at least 3
years in a managerial role.
Competencies
Action Oriented
Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not
fearful of acting with a minimum of planning; seizes more opportunities than others.
Business Acumen
Knows how businesses work; knowledgeable in current and possible future policies, practices, trends,
and information affecting his/her business and organization; knows the competition; is aware of how
strategies and tactics work in the marketplace.
Dealing With Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the
total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on;
can comfortably handle risk and uncertainty.
Caring About Direct Reports
Is interested in the work and non-work lives of direct reports; asks about their plans, problems, and
desires; knows about their concerns and questions; is available for listening to personal problems;
monitors workloads and appreciates extra effort.
Conflict Management
Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening;
can hammer out tough agreements and settle disputes equitably; can find common ground and get
cooperation with minimum noise.
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets
first-hand customer information and uses it for improvements in products and services; acts with
customers in mind; establishes and maintains effective relationships with customers and gains their
trust and respect.
Decision Quality
Makes good decisions (without considering how much time it takes) based upon a mixture of analysis,
wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and
accurate when judged over time; sought out by others for advice and solutions.
Confidential Page 5 of 5
Directing Others
Is good at establishing clear directions; sets stretching objectives; distributes the workload
appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with
others on work and results; brings out the best in people; is a clear communicator.
Ethics and Values
Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good
and bad times; acts in line with those values; rewards the right values and disapproves of others;
practices what he/she preaches.
Interpersonal Savvy
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse
even high-tension situations comfortably. Managerial Courage Doesn’t hold back anything that needs
to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to
others; lets people know where they stand; faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Organizational Agility
Knowledgeable about how organizations work; knows how to get things done both through formal
channels and the informal network; understands the origin and reasoning behind key policies, practices,
and procedures; understands the cultures of organizations.
Dealing With Paradox
Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can
combine seeming opposites like being compassionately tough, stand up for self without trampling
others, set strong but flexible standards; can act differently depending upon the situation; is seen as
balanced despite the conflicting demands of the situation.
Perseverance
Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially
in the face of resistance or setbacks.
Written Communication
Can write clearly and succinctly in a variety of communication settings and styles; can get messages
across that have the desired effect.
Knowledge
• Knowledge of Quality, Food Safety and Environmental systems (i.e., ISO 9000, ISO 14000, FSSC
22000, HACCP).
• Good knowledge of Quality Management and Environmental systems aligned with ISO, KORE
principals.
• Sound understanding of applicable Quality, Food Safety and Environmental legislation.
• Good understanding of Supply Chain Way (SCMAT) principles and practices.